Experienced CSM
2-5 years as a Customer Success Manager in SaaS
Non-Tech Expertise
5-15 years in education, healthcare, real estate and more
Service to Success
1-10 years serving customers outside of tech
Support to Success
2-5 years working support at a SaaS company
The Database
Curated, interactive database of companies hiring CS roles
The 2026 Resume Guide
My most up-to-date free resource on CS resumes
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The Playbooks
Strategic guides for landing a great job in Customer Success
Feb 4, 2026
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8 min read
18 months of Job Drop data made useful for your job search!
Resource
Jan 28, 2026
5 min read
How your best work stories can solve all your resume problems.
Jul 17, 2025
Updated January 2026
Jul 16, 2025
Mar 10, 2025
7 min read
Finding the root of your customer's problem
Dec 19, 2024
9 min read
A fun little quiz to end the year
Nov 14, 2024
6 min read
4 essential reads for Customer Success Professionals
Oct 24, 2024
4 min read
Sep 19, 2024
11 min read
Sep 12, 2024
Your resume may be the problem. But not in the way you think.
Aug 29, 2024
10 min read
Applicant Tracking Systems: evil rejection robots or innocuous productivity tool?
Aug 15, 2024
I developed a system to end CSM overwhelm
Aug 12, 2024
Aug 8, 2024
Jul 31, 2024
Jul 28, 2024