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Career Resources

Onboarding & Implementation

Navigate this employer’s market with strong positioning and a clear job search strategy to land your next role in Onboarding & Implementation.

$111,443

Median Onboarding & Implementation salary

+27%

Onboarding roles vs. 2025

411

Onboarding roles shared in 2026

From the Fall 2026 Onboarding report →

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Job marketYour storyJob DropsCommunityInterviewsInsider

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Job market

The Customer Success Job Market

What’s going on with the job market right now? I break down the data I have and what I know about who’s hiring and for what roles.

The median Onboarding & Implementation salary is $111,443, and Onboarding roles are up 27% in 2026. Read the Onboarding report or see the full Fall 2026 report.

Market Report

The Onboarding & Implementation Job Market: Fall 2026

Oct 30, 2026

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4 min read

The Onboarding & Implementation Job Market: Fall 2026

Salaries, hiring trends and what employers want in Onboarding & Implementation

Nicole St. Germain
Nicole St. Germain

Market Report

The 3 Ways AI Shows Up in Customer Success Job Descriptions

Oct 30, 2026

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7 min read

The 3 Ways AI Shows Up in Customer Success Job Descriptions

What each one means at your level, plus a rubric to rate your own AI fluency

Nicole St. Germain
Nicole St. Germain

Your story

How to tell your story.

The key to getting a great job right now is not to tailor your resume or try to “beat the ATS,” but to tell YOUR story — the one no one else can tell.

Start here: The Story Resume

The Story Resume is my signature method for Customer Success resumes. I hosted a live webinar going through the topic in August, and this is the best place to start to understand how to craft a resume that stands out among other candidates. It’s free to watch, and the best place to. begin to understand how to prove your skills, rather than just listing keywords.

Watch Now
The Story Resume

Resources on storytelling in your job search

I have a mix of free and paid resources you can lean on to help you tell your story in your job search. From specific resume tactics to detailed LinkedIn strategies, use these resources to help you connect the dots between your career so far and the job you want.

Resource

The 3 Ways AI Shows Up in Customer Success Job Descriptions

Oct 30, 2026

•

7 min read

The 3 Ways AI Shows Up in Customer Success Job Descriptions

What each one means at your level, plus a rubric to rate your own AI fluency

Nicole St. Germain
Nicole St. Germain

Resource

Customer Success Salaries

Jun 18, 2026

•

1 min read

Customer Success Salaries

UPDATED JUNE 2026. What to target, and what you can reasonably ask for, broken down by category and level.

Resource

Do you have to be an expert in AI to get a job in Customer Success?

Jun 8, 2026

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4 min read

Do you have to be an expert in AI to get a job in Customer Success?

What I learned from analyzing 60 Customer Success Job Descriptions

Nicole St. Germain
Nicole St. Germain

Job Drops

Skip the search with curated jobs sent to you 2x a week.

The Job Drops are your secret weapon to finding good fit jobs in less time. I do the manual searching for you, so you can focus on applying.

Tuesday Job Drop

Get curated, remote jobs in Customer Success posted within the last five days. I scour the web for the best, newly posted jobs in Customer Success, sort them into categories, and send them to you every Tuesday. This drop is for Insiders only.

Thursday Job Drop

Get curated, remote jobs in Customer Success posted within the last 24 hours. I scour the web for the best, newly posted jobs in Customer Success, sort them into categories, and send them to you every Thursday. This drop is for all subscribers.

My curation standards

Every job I share is remote with a transparent salary. Every category has a minimum salary, and I will not share jobs that do not pay appropriately for their requirements. I also evaluate job descriptions and companies for quality and care of their employees, and care of candidates throughout the interview process. If I do not think they will treat you right, or ask you to compromise your values or boundaries, I will not share them. I’ve gotten pretty good at identifying companies that seem to open roles but never hire for them, sometimes called “ghost jobs.” I will not share something that fits these criteria. Most jobs I share are US-based, but I do share roles in Canada, Europe, Asia and around the world, as long as they meet my standards.

I’m a former Director of Customer Success, I’ve been in Tech for about 10 years, and I’ve been running this newsletter for 2 years. I am committed to only sharing jobs that will treat you well.

Latest Job Drops:

Job Drop

Job Drop - Thursday, October 29, 2026

Oct 29, 2026

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7 min read

Job Drop - Thursday, October 29, 2026

71 jobs in Customer Success today!

Nicole St. Germain
Nicole St. Germain

Job Drop

Job Drop - Tuesday, October 27, 2026
LockSimple

Oct 27, 2026

•

7 min read

Job Drop - Tuesday, October 27, 2026

89 jobs in Customer Success today!

Nicole St. Germain
Nicole St. Germain

Job Drop

Job Drop - Thursday, October 22, 2026

Oct 22, 2026

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6 min read

Job Drop - Thursday, October 22, 2026

47 jobs in Customer Success today!

Nicole St. Germain
Nicole St. Germain

Community

Don’t go it alone — join other job seekers inside the Community.

The Community is a place you can come together with other job seekers, learn and grow together. We have a private digital space to chat, plus exclusive live events just for Community members.

Join the Community
The Community
Customer Success Jobs events

Interviews

Speak confidently to your story and your skills in interviews.

Dedicated resources to help you interview well.

Playbook

How to get found on LinkedIn

Jun 24, 2026

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16 min read

How to get found on LinkedIn

A deep dive into how LinkedIn Recruiter and Hiring Assistant works, and what you need to do to get found

Nicole St. Germain
Nicole St. Germain

Playbook

How to ask good questions in an interview
LockSimple

May 20, 2026

•

7 min read

How to ask good questions in an interview

Your cheat sheet to standing out with good interviewer questions

Nicole St. Germain
Nicole St. Germain

Insider

Join Insider.

The Premium Job Drops, The Community, and exclusive events come together to do one thing: help you land your next Onboarding & Implementation role. Insiders upgrade, make the most of their subscription, and find a job before their renewal rate.

It’s a membership designed to be short term, to help you move through your search with a team by your side, armed with the tactics and resources you need to be successful.

Join Insider

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