Customer Success Reading List
The best books to read about Customer Success.
Customer Success
Nick Mehta, Dan Steinman, Lincoln Murphy
The definitive guide on the business model of Customer Success, from the founders of Gainsight.
The Customer Success Economy
Nick Mehta, Allison Pickens
The followup to Customer Success, a fresh look at how to maximize the model as the market has changed.
The Customer Success
Professional’s Handbook
Ashvin Vaidyanathan, Ruben Rabago
The how-to guide written for the Customer Success Manager.
Digital Customer Success
Nick Mehta, Kellie Capote
Understand the growing field of Digital/Scaled/Pooled Customer Success, where Success happens at scale.
The Strategic Customer
Success Manager
Chad Horenfeldt
Published in 2025, a modern guide for building authority as a strategic advisor.
The Challenger Sale
Matthew Dixon, Brent Adamson
Sometimes the best way to get where to need to with a customer is to challenge them. Improve your commercial skills with this book.
The Challenger Customer
Brent Adamson, Matthew Dixon,
Pat Spenner, Nick Toman
Navigating complex stakeholder influences and relationships using the Challenger Method.
The Trusted Advisor
David H. Maister, Charles H. Green,
Robert M. Galford
A guide to building trust and confidence with your customers.
Never Split the Difference
Chris Voss, Tahl Raz
The definitive guide to negotiating from a former FBI hostage negotiator.
Onboarding Matters
Donna Weber
A proven methodology for starting customer relationships proactively.
Crucial Conversations
Joseph Grenny, Kerry Patterson, Ron McMillian, Al Switzler, Emily Gregory
A guide to high-stakes communication.
Radical Candor
Kim Scott
How to give and receive feedback while maintaining a trusted relationship.
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