Customer Success Managers
Land your next Customer Success role. Navigate this employer’s market with strong positioning and a clear job search strategy.
How to tell your story.
The key to getting a great job right now is not to tailor your resume or try to “beat the ATS,” but to tell YOUR story — the one no one else can tell.
Start here:
The Story Resume
The Story Resume is my signature method for Customer Success resumes. I hosted a live webinar going through the topic in August, and this is the best place to start to understand how to craft a resume that stands out among other candidates.
It’s free to watch, and the best place to. begin to understand how to prove your skills, rather than just listing keywords.
Resume Template
for Experienced CSMs
If it’s been a few years since you’ve found yourself on the market, or you’re struggling to land interviews with your current resume, I have a template that will make revamping your resume extremely easy.
Use the format that works for CSMs right now. Position yourself as an experienced, high-performing CSM with a highlights section and metrics that are all easy for a recruiter to digest in 30 seconds or less.
But this isn’t a template focused on keywords or “beating the ATS.” It’s built with prompts to help you tell your story as a candidate, to share your best work and position it as exactly what hiring managers are looking for.
Get out of your head, stop relying on AI, and use a template that works.
Resources on storytelling in your job search
I have a mix of free and paid resources you can lean on to help you tell your story in your job search.
From specific resume tactics to detailed LinkedIn strategies, use these resources to help you connect the dots between your career so far and the job you want.
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Skip the search with curated jobs sent to you 2x a week.
The Job Drops are your secret weapon to finding good fit jobs in less time. I do the manual searching for you, so you can focus on applying.
Tuesday Job Drop
Get curated, remote jobs in Customer Success posted within the last five days.
I scour the web for the best, newly posted jobs in Customer Success, sort them into categories, and send them to you every Tuesday.
This drop is for Insiders only.
Thursday Job Drop
Get curated, remote jobs in Customer Success posted within the last 24 hours.
I scour the web for the best, newly posted jobs in Customer Success, sort them into categories, and send them to you every Thursday.
This drop is for all subscribers.
My curation standards
Every job I share is remote with a transparent salary.
Every category has a minimum salary, and I will not share jobs that do not pay appropriately for their requirements.
I also evaluate job descriptions and companies for quality and care of their employees, and care of candidates throughout the interview process. If I do not think they will treat you right, or ask you to compromise your values or boundaries, I will not share them.
I’ve gotten pretty good at identifying companies that seem to open roles but never hire for them, sometimes called “ghost jobs.” I will not share something that fits these criteria.
Most jobs I share are US-based, but I do share roles in Canada, Europe, Asia and around the world, as long as they meet my standards.
I’m a former Director of Customer Success, I’ve been in Tech for about 10 years, and I’ve been running this newsletter for 2 years. I am committed to only sharing jobs that will treat you well.
Latest Job Drops:
Don’t go it alone — join other CSMs inside the Community.
The Community is a place you can come together with other job seekers, learn and grow together. We have a private digital space to chat, plus exclusive live events just for Community members.
Join Insider.
The Premium Job Drops, The Community, and exclusive events come together to do one thing: help you land your next Customer Success role.
Insiders upgrade, make the most of their subscription, and find a job before their renewal rate.
It’s a membership designed to be short term, to help you move through your search with a team by your side, armed with the tactics and resources you need to be successful.