Break Into Customer Success
Land your first Customer Success role. Leverage your customer service experience into an Associate role, or use your industry expertise to become a customer expert on a Customer Success team.
How to tell your story.
Hiring managers are searching for people with your background to work in Customer Success. Your job is not to make yourself into a fake perfect fit, but to highlight the strengths you already have.
Start here:
The Story Resume
The Story Resume is my signature method for Customer Success resumes. I hosted a live webinar going through the topic in August, and this is the best place to start to understand how to craft a resume that stands out among other candidates.
It’s free to watch, and the best place to. begin to understand how to prove your skills, rather than just listing keywords.
Resume Templates for Associate & Specialist Roles
Don’t start from a blank page. Grab one of my resume templates specifically designed to help you turn your experience into a perfect fit for a role in Customer Success.
Service to Success: if you are experienced in customer-facing roles outside of Tech like retail, restaurant, hospitality, or call centers.
Support to Success: if you are experienced in customer-facing roles inside of Tech.
Resume Template
for Experienced Professionals
If you’re hoping to get into Tech after years of expertise in your field, you don’t have to start over.
Hiring managers are looking for highly experienced professionals across all sorts of fields to be the in-house customer expert.
Whether you have years as a teacher, physical therapist, hospital administrator, or mortgage broker, there is probably a tech company in the space who wants to serve people like you.
This resume template will help you position yourself at the Mid to Senior level in Customer Success.
Translate your experience into the format and language tech recruiters expect, and land your next great role.
Resources on storytelling in your job search
I have a mix of free and paid resources you can lean on to help you tell your story in your job search.
From specific resume tactics to detailed LinkedIn strategies, use these resources to help you connect the dots between your career so far and the job you want.
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Community
Don’t job search alone! Join the community of fellow Customer Success job seekers and learn and grow together.
Join Insider.
The Premium Job Drops, The Community, and exclusive events come together to do one thing: help you land your first Customer Success role.
Insiders upgrade, make the most of their subscription, and find a job before their next renewal rate. It’s a membership designed to be short term, to help you move through your search with a team by your side, armed with the tactics and resources you need to be successful.