Job Drop - Friday, October 11, 2024

46 jobs today, 31 from the last 24 hours, + how to get a job as a CSM (even if you've never been one)

Author

Nicole St. Germain
October 11, 2024

Howdy! Here’s today’s roundup of 46 new Customer Success Jobs. Most jobs are remote, with posted salaries, and 31 are new, posted within the last 24 hours.

Plus, some strategies for finding a job as a Customer Success Manager, even if you’ve never held a CSM role before

And, I’ve added new symbols to help you better find the right roles for you:

  • 🌟 - posted today

  • ⚡️ - posted in the last 24 hours

  • 🌍 - work from anywhere

Experienced Customer Success Managers

⚡️ - posted in the last 24 hours

Senior, Enterprise and Principal Customer Success Managers

🌟 - posted today | ⚡️ - posted in the last 24 hours

How to become a Customer Success Manager without being one first

Many Customer Success Teams are made up of Process Experts -- people that have been a CSM before -- and Customer Experts -- people that have experience as the customer or in the industry. Both types work together to make a balanced team.

Your best bet of becoming a CSM without already being one is as a Customer Expert.

What can you be a Customer Expert about?

What is your industry experience?

Make a list of all the industries you have worked in, and be specific.

  • Have you worked in restaurants? What kind of restaurants? As a host, waiter, kitchen?

  • Have you worked in Sales? As a salesperson or supporting salespeople? What industries did you sell to?

  • Have you worked in software? What kind of software? Was it B2B, B2C?

If you’re struggling here, think of every industry you know a little bit more about than the average person (and that you can demonstrate on a resume).

What kind of tech companies overlap with that industry?

There is software for everything these days. Start with what you used in your job. At a restaurant, what POS system did you use, what ordering system? Now, what are their competitors? What comes up when you search “restaurant SaaS” or “B2B restaurants.”

Do this with every industry you have any familiarity with, and suddenly you’ll have a list of companies that may be looking for your unique experience.

This approach to finding a job makes it easier to tailor your resume, because you can emphasize your specific industry experience and use that for different companies in the same industry. Same goes for your cover letter and answering those “why do you want to work here” questions. Less stress, more success.

Onboarding and Implementation

⚡️ - posted in the last 24 hours

Support

⚡️ - posted in the last 24 hours

Low Experience Opportunities (Break Into Tech)

⚡️ - posted in the last 24 hours

⚡️ Client Care Specialist | MBO Partners | Remote | US | $40,000 - $80,000

  • 1 year of Customer Service or related experience

  • Bachelor’s Preferred

  • 8:30a - 5:30p EST shift

  • 401k, healthcare + bonuses

Client Success Specialist | Bench | Remote | Canada | $44,5000 - $50,500 CAD

  • No specific years or past roles requirements, but bonus for prior experience in Sales or Success.

  • 8a-4p or 9a - 5p PST shift

  • Home Office Setup Fund + remote travel opportunities

Technical (CS Engineering, Consulting, TAM)

⚡️ - posted in the last 24 hours

Commercial (Account Management, Renewals)

🌟 - posted today | ⚡️ - posted in the last 24 hours | 🌍 work from anywhere

Operations

🌟 - posted today | ⚡️ - posted in the last 24 hours | 🌍 work from anywhere

Global Roles

🌟 - posted today | ⚡️ - posted in the last 24 hours

Latin America

Asia Pacific

Europe

Africa

And check out Remote Africa for Customer Success and Support Roles for African Professionals.

Featured Company
NALA
Building the future of payments in Africa

NALA is hiring for several roles to drive growth among the African diaspora communities in the US. They are looking for experienced customer-facing growth professionals that are authorized to work in the US, bonus points for fintech or digital payment solutions and commercial/quota-carrying experience.

You May Have Missed:

Tuesday’s Job Drop - I don’t post repeats — many of these jobs are still open if you missed them on Tuesday!

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