Job Drop - Tuesday, October 8, 2024

Howdy! Here’s today’s roundup of 33 new Customer Success Jobs. Most jobs are remote, with posted salaries, and 17 are new, posted within the last 24 hours.

• 11 new CSM roles (4 posted in the last 24 hours!)

• 3 new Break Into Tech roles requiring low or non-tech experience

• 11 Common Interview Questions for Customer Success roles to help you prepare

And, I’ve added new symbols to help you better find the right roles for you:

• 🌟 - posted today

• ⚡️ - posted in the last 24 hours

• 🌍 - work from anywhere

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Senior, Enterprise and Principal Customer Success Managers

🌟 - posted today | ⚡️ - posted in the last 24 hours | 🌍 work from anywhere

• 🌟 Majors Customer Success Manager | Five9 | Remote | US | $140,000 - $160,000

• ⚡️ 🌍 Strategic Account Manager | Mural | Remote | $227,000 - $256,000

• Strategic Client Success Manager | WeaveGrid | Remote | US | $110,000 - $150,000

• Customer Success Manager | SmarterDX | Remote | US | $140,000 - $160,000

• Senior Customer Success Manager, Commercial | Clari | Remote | US | $115,000 - $165,000

Common Interview Questions in Customer Success

Tell me about yourself.

You want to tie in your most recent and relevant experience, and you want to communicate your overarching values or a thematic throughline in your career. What are you looking for? Why this company?

This one is trickier than you think. If you can only prepare one question, let it be this one.

“Learning from failure questions” like:

• Tell me about a customer you lost.

• Tell me about a time you made a mistake.

• What’s some feedback you’ve received recently?

The interviewer is looking for humility -- did you understand the problem, do you take accountability -- and proactive solutions -- what did you do to make sure you learned from your mistake?

Philosophy questions like:

• What does Customer Success mean to you?

• How do you prioritize?

• What kind of responsibilities are you looking for?

The interviewer is trying to assess how you think about CS, and if that aligns with the company's philosophy. These are the kinds of questions where you want to be clear with yourself and in the interview -- if you don't answer them authentically, you could end up in the wrong work environment.

Can you do the job questions, like:

• Tell me about a time you found an inefficient process and improved it?

• A customer tells you they're churning with a few months left on their contract, what do you do?

• How would you win over a difficult customer?

• Tell me about a time you successfully grew a customer with limited resources? 

The interviewer is looking for specific examples with clear action that you took. Vague stories won't work.

You should write out your answers to these questions ahead of time.

Even better, write, refine and practice your answers so they feel confident and natural.

Onboarding and Implementation

🌍 work from anywhere

• 🌍 Professional Services Project Manager | data.world | Remote

• Client Implementation Manager | Included Health | Remote | US | $85,320 - $144,183

Support

⚡️ - posted in the last 24 hours | 🌍 work from anywhere

• ⚡️ Customer Experience Manager | New Rich Network | Remote | Toronto

• 🌍 Enterprise Client Support Specialist | Clipboard Health | Remote

• Customer Support Coordinator | Maple | Remote | Canada

Low Experience Opportunities (Break Into Tech)

🌟 - posted today | ⚡️ - posted in the last 24 hours

Read: How to Break Into Tech as a Customer Success Manager

🌟 Customer Service Specialist | Beatbox | Remote | US | $55,000 - $63,500

• High School diploma or equivalent required; associate’s or bachelor’s is a plus

• 1-3 years of customer service experience

• experience in marketing a plus

⚡️ Client Success Associate | Smartrr | Remote | US | $80,000 - $90,000

• 1+ years experience client facing in tech

• experience in B2B or ecommerce is a plus, but not required

• stock options + 401k match

Customer Success Manager | Credo | Remote | US | $115,000 - $125,000 Base

• Bachelor’s Degree

• 2-6 years client facing experience, preferably in healthcare

• Base salary + $30,000 variable

Technical (CS Engineering, Consulting, TAM)

🌟 - posted today | ⚡️ - posted in the last 24 hours

• 🌟 Senior Technical Customer Success Manager | Honeycomb | Remote | US - East | $170,000 - $200,000 OTE

• 🌟 Senior Technical Support Analyst | Elite Technology | Remote | US | $80,000 - $95,000 Base

• ⚡️ Customer Success Engineer | Eppo | Remote | US | $140,000 - $170,000

• Senior Technical Account Manager | Mattermost | Remote | US | $113,000 - $150,000

Commercial (Account Management, Renewals)

🌟 - posted today

• 🌟 Enterprise Account Manager | Rectangle Health | Remote | US | $90,000

Operations

• Customer Support Learning and Development Specialist | Mercury | Remote | North America | $65,300 - $90,800

• Sales Enablement Lead | Spark | Remote | US | $115,000 - $135,000

Global Roles

🌟 - posted today | ⚡️ - posted in the last 24 hours

Americas

• Voice Customer Service Representative | Clipboard Health | Jamaica | Remote

Europe

• ⚡️ Associate Customer Success Manager | Deel | Remote | Spain, Portgual, Germany, Italy, Austria

• ⚡️ Customer Success Manager, Global Payroll | Deel | Remote | EMEA

• ⚡️ Customer Success Manager | Stravito | Remote | Sweden, The Netherlands, UK

Asia/Pacific

• 🌟 Customer Success Manager | Portcast | Japan

Africa

• ⚡️ Customer Success Manager, Global Payroll | Deel | Remote | EMEA

And check out Remote Africa for Customer Success and Support Roles for African Professionals.

You May Have Missed:

Friday’s Job Drop - I don’t post repeats — many of these jobs are still open if you missed them on Friday!

How Applicant Tracking Systems Work

How to Write a Resume

Essential Skills of a CSM