WHAT TO KNOW

OPERATIONS MARKET

I started tracking Operations roles in March 2026 because I saw companies adopting AI and needing somebody to own that adoption and buildout. That's where most of these roles have come from. Since March, volume has been relatively steady, with big spikes in June and August and a bit of a comedown in September, but still much higher in the fall than in the spring. It's hard to say there's a clear growing trend, but my tracking is responding to a pattern I noticed.

I found 133 Operations roles from March to September 2026: about 13 a month from March through May, and about 24 a month from June through September, peaking at 31 in August.

Operations is where companies are putting AI to work in Customer Success: AI enablement, workflows and automation, and scaling Customer Success without adding headcount.

In September, two out of three Operations job descriptions named AI as part of the job itself, in the title, the responsibilities, or the requirements, not just the company description. Operations also had half of all roles with AI in the title: 4 of the 8 across all 440 roles I shared in September, even though Operations is only 5% of the Job Drop. If you're targeting Operations, show how you've used AI to build workflows or automate work, not just that you use it.

Most Operations postings ask for 5 to 8 years of experience, and some want experience in Customer Success Operations specifically. This is a place where you bring your experience in Customer Success, implementation, or enablement, and apply a high-level builder's mindset. About half accept backgrounds in Customer Success, onboarding, implementation or enablement, not just classic sales, revenue or CS operations.

The median Customer Success Operations salary is $136,250, with a salary range of $116K to $158K.

This category is where I put roles that run the systems, data, programs and enablement behind a Customer Success team: CS Operations, Enablement, Business Systems, and CS Program roles.

These roles are perfect for experienced CSMs who love building process and systems, and for sales, revenue or business operations pros who want to move into Customer Success.

Things you need to know if you're targeting Customer Success Operations roles

A note on this data. Qualitative insights are based on a sample of 15 Operations job descriptions pulled in September 2026. That's a small sample, so read these as directional. Percentages are rounded and meant to show patterns, not exact counts.

Every quarter I grab the data of all jobs shared across the Job Drops and use it to inform how I’m thinking about the broader job market for Customer Success. In June, I presented the report in a live webinar. Today, I’m making the full report available to everyone.

I’m Nicole St. Germain, I’m a former Director of Customer Success and I run Customer Success Jobs, a newsletter and community for Customer Success job seekers.

Every week I share ~100 curated new jobs in Customer Success with my subscribers. I save every job I share into a database, and use it to calculate volume, salary ranges, and analyze the text of the job descriptions to understand what companies are looking for when they hire for Customer Success.

I only share US-based, remote, and salary-transparent jobs, which means that this data is not meant to be comprehensive, but a snapshot of the quality jobs on the market, and how that may be changing over time.

You can read more about my methodology in the State of the Customer Success Job Market, Fall 2026.

A Job Drop is the email I send 2x a week to my Subscribers. On Tuesday, I share all roles that were posted in the last 5 days, and on Thursday I share all roles that were posted in the last 24 hours.

Each Job Drop is broken up into categories across Customer Success: Mid-Career CSM, SMB & Digital CSM, Senior CSM, Strategic CSM, Associate, Break Into Success, Manager of Customer Success, Director & Head of Customer Success, VP of Customer Success, Operations, and Onboarding & Implementation.

Each Job Drop also has a section for roles based in Canada and Globally, but these roles are not included in this report or analysis.

Thursday’s Job Drops are free for all subscribers, and Tuesdays are for Insider subscribers only. Data shared in this report comes from all Job Drops.

This report covers Customer Success Operations roles. A role counts as Operations when it runs the systems, data, processes or enablement behind a Customer Success team, instead of managing customers directly. I stopped tracking Operations in August 2025 and started again in March 2026, so there's no year-over-year comparison.

FALL 2026 REPORT

This is part of the State of the Customer Success Job Market, Fall 2026. Here's where to find the rest.

Every week I share ~100 curated new jobs in Customer Success with my subscribers, all US-based, remote, and salary-transparent.