Experienced CSM
2-5 years as a Customer Success Manager in SaaS
Non-Tech Expertise
5-15 years in education, healthcare, real estate and more
Service to Success
1-10 years serving customers outside of tech
Support to Success
2-5 years working support at a SaaS company
The Database
Curated, interactive database of companies hiring CS roles
The 2026 Resume Guide
My most up-to-date free resource on CS resumes
Book a Call
Let’s talk about your job search and how I can help you.
The Playbooks
Strategic guides for landing a great job in Customer Success
Apr 1, 2026
•
16 min read
A clear strategy for posting on LinkedIn for your job search. Updated April 2026.
Playbook
Mar 2, 2026
15 min read
Strategic Advisors regularly evaluate trust, power, and their own analytics skills. Updated March 2026.
Feb 25, 2026
17 min read
A smart way to prepare for this trending application question. Updated February 2026.
Dec 5, 2024
13 min read
Feel prepared and confident in your next interview. Updated February 2026.