Experienced CSM
2-5 years as a Customer Success Manager in SaaS
Non-Tech Expertise
5-15 years in education, healthcare, real estate and more
Service to Success
1-10 years serving customers outside of tech
Support to Success
2-5 years working support at a SaaS company
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Resource Archives
My best strategic guides for landing a great job in Customer Success
Feb 25, 2026
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17 min read
A smart way to prepare for this trending application question -- even answering it feels performative, cringe or dumb. Updated February 2026.
Playbook
Dec 5, 2024
13 min read
Feel prepared and confident in your next interview. Updated February 2026.