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Memo

Jan 7, 2026

•

5 min read

What kind of CSM are you?

"I'm a people person" or "I have experience working with customers" isn't enough to get hired. Not in this market.

Memo

Oct 1, 2025

•

4 min read

It's not you, it's the job market.

A personal memo as we head into the last quarter of the year.

Memo

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