Experienced CSM
2-5 years as a Customer Success Manager in SaaS
Non-Tech Expertise
5-15 years in education, healthcare, real estate and more
Service to Success
1-10 years serving customers outside of tech
Support to Success
2-5 years working support at a SaaS company
The Database
Curated, interactive database of companies hiring CS roles
The 2026 Resume Guide
My most up-to-date free resource on CS resumes
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The Playbooks
Strategic guides for landing a great job in Customer Success
Jan 7, 2026
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5 min read
"I'm a people person" or "I have experience working with customers" isn't enough to get hired. Not in this market.
Memo
Oct 1, 2025
4 min read
A personal memo as we head into the last quarter of the year.