Job Drop - Tuesday, March 18, 2025

51 new jobs in Customer Success today!

Author

Nicole St. Germain
March 18, 2025

Howdy! Here’s today’s roundup of 51 new Customer Success Jobs. Most jobs are remote, with posted salaries, and 32 are new, posted within the last 24 hours.

  • 11 new CSM roles 

  • 3 new Onboarding roles

  • 5 new Support roles

  • 3 new Leadership roles

  • 2 new Break Into Tech roles

  • 27 new Global roles across Latin America, Asia, Europe and Africa

Job Symbols Key:

  • 🌟 - posted today - 13 new roles

  • ⚡️ - posted in the last 24 hours - 19 new roles

  • 🌍 - work from anywhere - 3 new roles

Experienced Customer Success Managers

Senior, Enterprise and Principal Customer Success Managers

Customer Success Problem Solving Skills

Working in Customer Success is essentially all creative problem solving. You have specific targets to meet, and infinite ways to meet them. There isn’t always a right answer — two people can reach the same target with completely different strategies. That’s what’s so interesting about Customer Success.

I’ve coached Customer Success professionals for years, and what I like to emphasize is finding the root cause, the real problem. Customers are rarely correct or forthright about what they really need, and it’s up to you to figure it out. I’ve created an exercise to help you do that.

Exercise 2: What do you do when you can’t solve the problem?

You are the CSM for an email marketing platform. 

Your customer is a fast-growing ecommerce business that has been using your platform for 2 years.

Last week, one of your competitors released a really valuable feature for ecommerce: AI-powered personalized product recommendations.

Today, your customer emailed you to ask you about this feature.

A detailed explanation of the answer, plus hints, and the ability to comment and ask questions, are all available to subscribers right now, for free. Try out the exercise for yourself, and learn to think like a CSM.

Onboarding and Implementation

Support

Low Experience Opportunities (Break Into Tech)

🌟 Customer Success Manager | Amount | Remote | US | $75,000 - $100,000

  • Minimum 2 years in a customer facing role, preferrably in Fintech or Financial Services

  • Strong understanding of financial concepts, AML/Sanctions & Fraud Investigations

⚡️ Customer Success Manager | Rentable | Remote | US

  • Minimum 1 year of Customer Success Management

  • Experience hitting monthly benchmarks and metris

Leadership

Global Roles

Work from Anywhere

Latin America

Asia

Oceania

Europe

Africa