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- Job Drop - Tuesday, March 11, 2025
Job Drop - Tuesday, March 11, 2025
33 new jobs in Customer Success today!
Nicole St. Germain
March 11, 2025
Howdy! Here’s today’s roundup of 33 new Customer Success Jobs. Most jobs are remote, with posted salaries, and 17 are new, posted within the last 24 hours.
12 new CSM roles
4 new Onboarding roles
4 new Support roles
3 new Leadership roles
10 new Global roles across Latin America, Asia, Europe and Africa
Job Symbols Key:
🌟 - posted today - 3 new roles
⚡️ - posted in the last 24 hours - 14 new roles
🌍 - work from anywhere - 2 new roles
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Experienced Customer Success Managers
⚡️ Client Success Manager | Urban Insight | Remote | US | $85,000 - $125,000
⚡️ Customer Success Manager | SAM Labs | Remote | US - Northeast | $90,000+
⚡️ Customer Success Manager | Elevar | Remote | US | $85,000 - $95,000
⚡️ Customer Success Manager | Jumpcloud | Remote | US | $115,000 - $140,000
🌍 Customer Success Manager | Ghost | Remote | $100,000 - $140,000
Customer Success Manager | Workiva | Remote | $57,000 - $91,000
Customer Success Manager | Propelus | Remote | US | $70,000 - $75,000
Senior, Enterprise and Principal Customer Success Managers
🌟 Customer Success Director - Strategic Accounts | Observe AI | Remote | US | $144,000 - $185,000
Lead Customer Success Manager | Attentive | Remote | US | $120,000 - $170,000
Senior Customer Success Manager, Enterprise | 1Password | Remote | US or Canada | $90,000 - $122,000
Senior Customer Success Manager | Sprinklr | Remote | US | $100,000 - $166,000
Enterprise Customer Success Manager | Unit21 | Remote | US | $120,000 - $130,000
Customer Success Problem Solving Skills
Working in Customer Success is essentially all creative problem solving. You have specific targets to meet, and infinite ways to meet them. There isn’t always a right answer — two people can reach the same target with completely different strategies. That’s what’s so interesting about Customer Success.
I’ve coached Customer Success professionals for years, and what I like to emphasize is finding the root cause, the real problem. Customers are rarely correct or forthright about what they really need, and it’s up to you to figure it out. I’ve created an exercise to help you do that.
Exercise 1: Finding the Root of the Problem
You are the CSM for a SaaS company with a project management tool.
Your customer is a mid-sized B2B SaaS company. They have been a customer for 6 months.
Your contact, the Head of Operations, just reached out: they have 50 user seats, but only 10 users are actively using the tool over the past two months. They want to know if they are able to reduce their contract to just the 10 seats.
A detailed explanation of the answer, plus hints, and the ability to comment and ask questions, are all available to subscribers right now, for free. Try out the exercise for yourself, and learn to think like a CSM.
Onboarding and Implementation
🌟 Implementation Manager | Midi Health | Remote | US - Central or East | $100,000 - $130,000
⚡️ Implementation Consultant | Transact | Remote | US | $75,000 - $90,000
⚡️ 🌍 Onboarding Manager | Mangomint | Remote | $75,000
Senior Trial Success Manager | Samsara | Remote | US | $100,257 - $151,650
Support
⚡️ Customer Support Specialist | Odeko | Remote | US - Southeast | $52,000 - $60,000
⚡️ Customer Support Representative | Parsley Health | Remote | US | $50,440
⚡️ Customer Support Manager | Runwise | Remote | US | $60,000 - $80,000
⚡️ Clinical Support Representative | Radformation | Remote | US | $120,000 - $140,000
Low Experience Opportunities (Break Into Tech)
No jobs fit the criteria for this category this week. Please check back on Thursday!
Leadership
⚡️ Senior Manager, Customer Success | Content Square | Remote | US - West | $150,000 - $170,000
⚡️ Director, Customer Support Automation | Underdog Sports | Remote | US | $156,000 - $175,500
Director, Client Success | EnergyHub | Remote | US | $140,000 - $160,000
Global Roles
Work from Anywhere
⚡️ 🌍 Onboarding Manager | Mangomint | Remote | $75,000
🌍 Customer Success Manager | Ghost | Remote | $100,000 - $140,000
Latin America
⚡️ Manager, Scale Customer Success | Remote | Remote | AMER/LATAM
Senior Customer Success Manager | Sprinklr | Remote | Brazil
Customer Success Advisor | SiteMinder | Remote | Mexico
Asia
🌟 Scaled Customer Success Manager | Wati | Remote | India
⚡️ Customer Success Manager | Hip eCommerce | Remote | Philippines
Customer Success Manager | MyOutreach | Remote | Philippines
Client Success Manager | Bizforce | Remote | Philippines
Senior Director, Customer Success | Sprinto | Remote | Begaluru
Customer Success Manager | Time Doctor | Remote | India or Philippines
Oceania
No jobs fit the criteria for this category this week. Please check back on Thursday!
Europe
Customer Success Manager | HeroCoders | Remote | Poland | $60,000 - $84,000 USD
Africa
No jobs fit the criteria for this category this week. Please check back on Thursday!