Today’s Job Drop includes 58 jobs in Customer Success. All jobs are remote, most jobs have posted salaries, and 35 jobs were posted in the last 24 hours.
14 new CSM roles
9 new Onboarding roles
6 new Leadership roles
5 new Commercial Roles
5 new Support Roles
2 new Break Into Tech roles
12 new Global roles across Latin America, Asia, Europe and Africa
Happy July!
I recently did a poll on Threads and found that most people are reading this on mobile, but I don’t think past Job Drops have been very mobile friendly.
So, I’ve made some formatting changes, like:
split Onboarding into Experienced and Senior, like CSM roles
categorized by date, instead of of salary or skill level
added line breaks between the role link, company, and salary and took them out of a bulleted list
added some more industry categories
If you like it better or miss the old formatting, please reply to this email and let me know. I thrive on your feedback!
Job Symbols Key:
🌟 - posted today - 9 new roles
⚡️ - posted in the last 24 hours - 26 new roles
🌍 - work from anywhere - 1 new role
🇨🇦 - hiring in Canada - 2 new roles
🩺 - HealthTech - 6 new roles
👩🎓 - EdTech - 4 new roles
🔒 - Cybersecurity - 2 new roles
🤖 - AI - 1 new role
CSM Resume Template
I created a resume template and strategic guide for mid-career CSMs.
I distilled my entire process for helping my 1:1 clients get hired into a template and guide, so you can edit your own resume with confidence, in accordance with what is working now in 2025.
If you’ve been struggling to land interviews or otherwise make your resume sound like you, this is guide will help you do exactly that. I go over exactly what your bullets need to say and a bunch of different ways to make them say it, from my simple bullet formula to advanced phrasing to fill-in-the-blank formulas you can tweak to make it your own.
This resume format and process doesn’t just get interviews, it gets people hired.
Note: this is intended for mid-career CSMs. If you are Senior, Entry Level, pivoting into Tech, or looking at Onboarding & Implementation roles, a specific template for you is coming soon!
Experienced Customer Success Managers
2-5 years experience as a CSM. The allowable salary range is $70,000 - $150,000, and the target median salary is $85,000 - $120,000. Salary is Base unless otherwise noted.
⚡️ Posted in the last 24 hours
Senior Customer Success Manager
Seismic | Remote | US
$80,900 - $139,600
Customer Success Manager
🩺 Carrot Fertility | Remote | US
$80,000 - $90,000
Customer Success Manager
🩺 Pearl | Remote | US
$85,000 - $110,000
Customer Success Manager
🤖 FutureFit AI | Remote | US
$80,000 - $120,000
Customer Success Manager
🩺 Healthie | Remote | US
$95,000 - $125,000
Senior Customer Success Manager
May Mobility | Remote | US - CST
$90,000 - $115,000
(Hiring Manager)
Customer Success Manager, Scale
🔒 Vanta | Remote | US
$134,000 - $158,000
Senior Mid-Market Customer Success Manger
Iterable | Remote | US
$101,000 - $145,000
Posted in the last 5 days
Creator Growth Manager
Kit | Remote | North America 🇨🇦
$121,000 - $148,000
(Hiring Manager)
Senior, Enterprise and Principal Customer Success Managers
5+ years experience as a CSM, and/or specific Enterprise experience. The allowable salary range is $100,000 - $300,000, and the target median salary is $130,000 - $180,000. Salary is Base unless otherwise noted.
🌟 Posted Today
Senior Customer Success Manager
Twilio | Remote | US
$115,100 - $159,700
⚡️ Posted in the last 24 hours
Senior Customer Success Manager
Mural | Remote | US or Canada 🇨🇦
$150,000 - $187,000
Senior Technical Success Manager
Jfrog | Remote | US
$165,000 - $180,000
Posted in the last 5 days
Senior Customer Success Manager
👩🎓 Inspira Education Group | Remote | US
$100,000 - $120,000
Senior Customer Success Manager
Ordergroove | Remote | US
$140,000 - $165,000
Experienced Onboarding & Implementation
Roles requiring specific prior experience in Onboarding, Implementation or as CSM, experience range from 1-4 years. Salary is Base unless otherwise noted.
⚡️ Posted in the last 24 hours
Implementation Specialist
TruStage | Remote | US
$81,500 - $122,300
Posted in the last 5 days
Customer Engineer
👩🎓 MagicSchool | Remote | US
$80,000 - $105,000
Implementation Specialist
🩺 Osmind | Remote | US
$72,800 - $95,000
Senior Implementation Specialist
Olo | Remote | US
$64,500 - $88,350
Senior Onboarding & Implementation
Roles requiring specific prior experience in Onboarding, Implementation or as CSM, experience range from 5+ years. Salary is Base unless otherwise noted.
🌟 Posted Today
Senior Implementation Manager, Key Accounts
Abridge | Remote | US
$146,900 - $172,800
Implementation Manager
Vector Solutions | Remote | US
$65,000 - $73,000
⚡️ Posted in the last 24 hours
Enterprise Implementation Consultant
Samsara | Remote | US
$85,085 - $114,400
Posted in the last 5 days
Implementation Manager
🩺 Zus | Remote | US
$120,000 - $160,000
Enterprise Implementation Manager
Altium | Remote | US
$139,000 - $159,000
Job Search Poll
Last week, I asked how you’re thinking about cover letters. Here are the results:
Are you adding cover letters to your application?
🟨🟨⬜️⬜️⬜️⬜️ Always (3)
🟨🟨⬜️⬜️⬜️⬜️ Sometimes, if I really want the job (3)
🟩🟩🟩🟩🟩🟩 Only when they are required (8)
⬜️⬜️⬜️⬜️⬜️⬜️ I skip any job applications that require them (0)
14 Votes
Shoutout to the folks who are adding cover letters to every application — I know that takes a lot of time of work and we see you!
If I was making a blanket recommendation, it would fall somewhere between Sometimes, and Only When Required. Cover letters take a lot of time, and there’s just no guarantee they will get read.
But, if you are making a career transition, a cover letter can be a useful tool to explain why and how you would be a good fit.
If you have very specific industry experience that is difficult to explain in your resume, a cover letter can be a useful tool to demonstrate your expertise.
If you feel called to write a cover letter, write one. If you don’t think your application needs it, don’t.
Is it helpful to know what other folks are doing in their job search? I know I like to know. Here’s this week’s question:
How many active resumes do you currently have?
Results are anonymous. I’ll share them next week.
If you have any ideas for questions, hit reply and I’ll include them in future Job Drops.
Leadership
Roles requiring Customer Success Leadership Experience. Salary is Base unless otherwise noted.
🌟 Posted Today
Director, Customer Success (Enterprise & Strategic)
FundraiseUP | Remote | US - EST & CST
$190,000 - $220,000 OTE
Posted in the last 5 days
Manager, Customer Success
🔒 Synack | Remote
$200,000 - $220,000
Senior Manager, Professional Services Delivery
6sense | Remote | US
$117,000 - $170,000
Manager, Account Management
Dropbox | Remote | US
$190,700 - $290,400
Head of Customer Support
Cresta | Remote | US
$150,000 - $200,000
Director, Customer Success
👩🎓 Instructure | Remote | US
$150,000 - $255,000
Commercial & Account Manager Roles
Roles requiring specific prior experience in Sales, Renewals, Closing or other Commercial Relationship Management roles, experience range from 2-5+. Salary is Base unless otherwise noted.
🌟 Posted Today
Account Manager
Invoca | Remote | US
$85,500 - $100,000
⚡️ Posted in the last 24 hours
Enterprise Renewals Account Manager
Veeam | Remote | US
$123,600 - $176,600
Principal Key Account Manager
NextRoll | Remote | US
$109,055 - $161,700
Posted in the last 5 days
Renewals Manager
Later | Remote | US
$150,000 - $165,000 OTE
Account Manager, Mid-Market
🩺 Medbridge | Remote | US
$90,000 - $125,000
Support
Roles requiring prior experience in Support and/or Support Management, experience range from 2-5+. Salary is Base unless otherwise noted.
⚡️ Posted in the last 24 hours
Customer Success Specialist
AudioEye | Remote | US
$60,000 - $65,000
Senior Member Relations Manager
👩🎓 Common App | Remote | US
$75,000
Customer Support
Oddball | Remote | US
$80,000 - $120,000
Posted in the last 5 days
Tier 2 Support Specialist
Bonterra | Remote | US
$50,000 - $77,000
Customer Support Specialist
Mangomint | Remote | US - MST
$55,000 - $60,000
Low Experience Opportunities (Break Into Tech)
Customer Success roles requiring 0-3 years of any combination of general work experience and customer-facing experience. Salary is Base unless otherwise noted.
🌟 Associate Account Manager
Black Spectacles | Remote | US
$50,000 - $65,000
1-2 years experience in a customer-facing or admin role — internships or related work are a plus
Bachelor’s required
background in inside sales preferred, but not required
Customer Success Manager, Growth
Avero | Remote | US
$65,000 - $72,000
2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry
Knowledge of hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants and Casinos)
Global Opportunities
Each Drop, I try to find remote roles at companies hiring outside of the US. I only share roles posted in English, so I can personally vet, and many roles do not have an included salary.
Work from Anywhere
🌍 Manager, Customer Success | Synack | Remote |$200,000 - $220,000
Latin America
⚡️ Customer Success Manager
dlocal | Remote | Brazil
Asia
⚡️ Customer Onboarding Specialist
Jibble | Remote | Malaysia
⚡️ Customer Success Associate
Shift | Remote | Singapore, Malaysia
⚡️ Customer Success Manager
GitLab | Remote | India
⚡️ Product Onboarding Specialist
Lodgify | Remote | APAC
Oceania
⚡️ Customer Success Relationship Manager
Fortive | Remote | Australia
Europe
🌟 Customer Success Manager
Sauce | Remote | North Macedonia
🌟 Digital Customer Success Partner
360learning | Remote | Germany, UK
⚡️ Implementation Consultant
Sphera | Remote | UK
⚡️ Principal Customer Success Manager
Agiloft | Remote | UK
⚡️ Customer Success Manager
Remote | Remote | EMEA | $36,950 - $83,100 USD
Africa
🌟 Junior Growth Customer Success Manager
WorkMotion | Remote | Egypt