Job Drop - Thursday, March 13, 2025

48 new jobs in Customer Success today!

Author

Nicole St. Germain
March 13, 2025

Howdy! Here’s today’s roundup of 48 new Customer Success Jobs. Most jobs are remote, with posted salaries, and 40 are new, posted within the last 24 hours.

  • 14 new CSM roles 

  • 3 new Onboarding roles

  • 3 new Support roles

  • 3 new Leadership roles

  • 24 new Global roles across Latin America, Asia, Europe and Africa

Job Symbols Key:

  • 🌟 - posted today - 8 new roles

  • ⚡️ - posted in the last 24 hours - 40 new roles

  • 🌍 - work from anywhere - 1 new roles

In partnership with

The Daily Newsletter for Intellectually Curious Readers

Join over 4 million Americans who start their day with 1440 – your daily digest for unbiased, fact-centric news. From politics to sports, we cover it all by analyzing over 100 sources. Our concise, 5-minute read lands in your inbox each morning at no cost. Experience news without the noise; let 1440 help you make up your own mind. Sign up now and invite your friends and family to be part of the informed.

Experienced Customer Success Managers

Senior, Enterprise and Principal Customer Success Managers

Customer Success Problem Solving Skills

Working in Customer Success is essentially all creative problem solving. You have specific targets to meet, and infinite ways to meet them. There isn’t always a right answer — two people can reach the same target with completely different strategies. That’s what’s so interesting about Customer Success.

I’ve coached Customer Success professionals for years, and what I like to emphasize is finding the root cause, the real problem. Customers are rarely correct or forthright about what they really need, and it’s up to you to figure it out. I’ve created an exercise to help you do that.

Exercise 1: Finding the Root of the Problem

You are the CSM for a SaaS company with a project management tool.

Your customer is a mid-sized B2B SaaS company. They have been a customer for 6 months.

Your contact, the Head of Operations, just reached out: they have 50 user seats, but only 10 users are actively using the tool over the past two months. They want to know if they are able to reduce their contract to just the 10 seats.

A detailed explanation of the answer, plus hints, and the ability to comment and ask questions, are all available to subscribers right now, for free. Try out the exercise for yourself, and learn to think like a CSM.

Onboarding and Implementation

Support

Low Experience Opportunities (Break Into Tech)

Sorry, no jobs fit this criteria this week. Check back next week!

Leadership

Global Roles

Work from Anywhere

Latin America

Asia

Oceania

Europe

Africa