Weekly Customer Success Market Pulse: April 13 - April 19

Hello friends!

If you saw my Q1 Market Report last week, then you also saw my announcement for the newest feature for Insiders: The Weekly Job Market Pulse.

I’ve shared little previews of this on social too, but today I’m excited to say, the first one is here 🙂

You can view the dashboard in full right here. The full clickable dashboard is for Insiders only, so you’ll need to upgrade to see everything. Keep scrolling for a free extended preview of some of this week’s most interesting data.

Median salaries this week were higher than the year’s average with the exception of CSMs.

Volume in April is so far on track to beat March, which was already the biggest month in Job Drop history. As of right now, we’re trending at 66% higher than last year at this time, and could potentially double the volume of last year’s total jobs found. Incredible!

This continues to be driven by CSM roles, both Experienced and Senior. This indicates a trend I think we’re all feeling which is the market is skewed toward skilled Individual Contributors.

Week over week volume is up but salaries are down. This means: more roles are opening for 2-4 years of experience as a CSM, but as a whole the salaries are lower than they were last month. Since the beginning of the year this number has fluctuated, so it’s no reason to panic, just something to keep our eyes on.

In the dashboard: see what companies were the highest paying this week — company, title and salary!

Onboarding is always a roller coaster (literally look at the median salary graph and tell me that doesn’t look like something out of Six Flags!); volume fluctuates, salaries fluctuate, and it’s hard to predict what’s happening week to week.

Here’s what I’ve been seeing over the last few months: most of the roles popping up in my Onboarding category are more senior, looking for more experience. So the salaries are up, but they’re asking for more experience to match.

At the same time, I am seeing Onboarding roles pop up in Break Into Success. This means that Onboarding is still a great entry point over from other industries. But the middle of the market is hard to see right now.

In the dashboard: I also break down highest paying roles, but also the different titles that appeared in this category this week.

This is something I’m starting to scratch the surface on, but I have some specific questions about how companies are hiring for Customer Success right now that require deep analysis of the job descriptions I share.

Questions like:

I care a lot about this because I want you to care less about it. If I can put together the trends, you can act accordingly. So, here’s what I’ve uncovered this week:

I know this can be hard to read, but you should be able to open it in a new tab to zoom in.

The majority of roles reviewed this week required owning onboarding (which could track with reduction in mid-level onboarding roles), renewals, and expansion — essentially a swiss-army knife. I see a lot of talk from CS leaders about separating the role, bringing it back together, but companies hiring now are looking for people that can handle it all.

I’ll continue to refine how I’m surfacing Application Questions: some of these are simple knockout questions, but it’s the long answer ones I’m particularly interested in. I have a guide on how to answer the basic ones too.

This has been this week’s Market Pulse. Insiders get the full thing, including access to the dashboard directly.

What did you think? Send any questions, comments or feedback to [email protected].