Hello friends!
The 2nd Weekly Job Market Pulse is here! View the full dashboard.
The full dashboard is for Insiders only, so you’ll need to upgrade to see everything, including the breakdown per category. Keep scrolling for a free extended preview of some of this week’s most interesting data.
Overview
Overview tab showing volume and median salary per category.
I updated the median salaries in the Overview tab after some feedback. It’s now tracking the overall median and how that’s changing over time, rather than calculating a weekly median. Should be a bit more meaningful!
So with that in mind, salaries didn’t budge much this week, but when they did, they went a bit down. CSMs and Onboarding are down a half a percent, and Operations was down about 5% (keep in mind Ops volume is still very low in comparison to other categories!). Senior, Leadership and Break Into Success saw no change this week.
Volume was mixed: CSMs, Leadership and Onboarding were all slightly down, Operations and Break into Success were slightly up, and Senior CSMs were way up!
See the detailed breakdowns for CSMs, Senior CSMs, Leadership, Operations, Onboarding, and Break Into Success inside the dashboard.
Senior CSMs
Senior CSM dashboard showing weekly volume, median salary week over week, plus top playing roles this week and in April.
Senior CSMs continues to be the diamond of the season. It was the biggest category this week, seeing a huge bump from last week and a huge bump over the weekly average in Q1.
Interestingly the median salary didn’t change with this burst of volume, which tells me one thing: we’re seeing a balance of Senior CSM roles below and above $145,000. Last week I actually considered breaking out this category even further, splitting between “Senior CSMs” and “Expert CSMs” because I found multiple roles looking for 8 or more years of experience.
What CSM categories would you like to see?
Job Description Deep Dives
This is something I’m starting to scratch the surface on, but I have some specific questions about how companies are hiring for Customer Success right now that require deep analysis of the job descriptions I share.
Questions like:
What parts of the lifecycle are CSMs expected to own, from onboarding to adoption to expansion to renewal, and how is that changing over time?
What is the salary structure from base to variable, and how is that correlated with the responsibilities?
What does the application process actually require, from creating an account to cover letters to Linkedin to videos to specific questions, and what are the most common questions applications are asking?
I care a lot about this because I want you to care less about it. If I can put together the trends, you can act accordingly. So, here’s what I’ve uncovered this week:
The deep dive into job descriptions, including CSM responsibilities, compensation, and application questions.
I know this can be hard to read, but you should be able to open it in a new tab to zoom in.
Some highlights:
0 reviewed roles required a cover letter. We may be able to fully retire the cover letter as part of the application process soon!
8 of 9 CSM roles owned onboarding, while 7 of 14 Senior roles required onboarding. At the lower end of the market, CSMs are being asked to go wider. But 5 of 9 CSM roles mentioned expansion, in contrast to 13 of 14 Senior CSM roles. Senior roles are expected to be highly commercial.
Interesting Application Questions:
Describe a time you solved a complex customer problem?
Describe a process improvement you drove?
Why are you interested in this job? (I have a Playbook for this one)
This has been this week’s Market Pulse. Insiders get the full thing, including access to the dashboard directly.
What did you think? Send any questions, comments or feedback to [email protected].
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About the Author
Nicole St. Germain is a former Director of Customer Success and hiring manager, now running Customer Success Jobs, a twice weekly newsletter delivering 75+ curated remote CS roles to over 5,000 subscribers, and strategic Playbooks to help job seekers land an incredible job.
