Hello my friends!
I hope you’re enjoying the little design improvements I’ve been making. I invite you to share your thoughts, just hit reply and tell me!
Also, a heads up: there will be no Job Drop on Thursday, July 10. It’s my birthday so I’m taking the day off 🎂 🦀
I’ll be back next week with your regularly scheduled Job Drops.
Until next time,
Nicole
PS - if you like the Job Drops, one of the best ways to support me is to visit our partners. It costs you nothing, but it helps me continue to run and provide the Job Drops for free 🙂
Today’s Job Drop includes 72 jobs in Customer Success. All jobs are remote, most jobs have posted salaries, and 24 jobs were posted in the last 24 hours.
17 new CSM roles
7 new Onboarding roles
8 new Leadership roles
3 new Canada roles
11 new Europe roles
8 new Commercial roles
2 new Support roles
1 new Break Into Tech roles
15 new Global roles across Latin America, Asia, Europe and Africa
Job Symbols Key:
🌟 - posted today - 11 new roles
⚡️ - posted in the last 24 hours - 13 new roles
🌍 - work from anywhere - 2 new roles
🩺 - HealthTech - 6 new roles
👩🎓 - EdTech - 3 new roles
🏦 - FinTech - 2 new roles
Today’s Partner
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Experienced Customer Success Managers
2-5 years experience as a CSM. The allowable salary range is $70,000 - $150,000, and the target median salary is $85,000 - $120,000. Salary is Base unless otherwise noted.
⏱️ Posted in the last 5 days
Customer Success Manager
Imply | Remote | US
$100,000 - $135,000
Customer Success Manager
🩺 SmarterDx | Remote | US
$135,000 - $160,000
Customer Success Manager
Crunchbase | Remote | US
$93,135 - $109,570
Customer Success Manager
Embrace | Remote | US - East Coast
$125,000 - $155,000
Strategic Customer Success Manager
AutoVitals | Remote | US
$110,000 - $130,000
Customer Success Manager
Restaurant365 | Remote | US
$70,000 - $98,500
Customer Success Manager
Scrollmark | Remote | US
$75,000 - $85,000
Client Success Manager
Accertify | Remote | US
$135,000 - $150,000
Senior & Enterprise Customer Success Managers
5+ years experience as a CSM, and/or specific Enterprise experience. The allowable salary range is $100,000 - $300,000, and the target median salary is $130,000 - $180,000. Salary is Base unless otherwise noted.
🌟 Posted Today
Customer Success Manager - Architect
F5 | Remote | US
$174,724 - $262,086
⚡️ Posted in the last 24 hours
Enterprise Customer Success Manager
Samsara | Remote | US
$85,085 - $114,400
Senior Technical Success Manager
New Relic | Remote | US
$203,000 - $254,000
⏱️ Posted in the last 5 days
Senior Customer Success Manager, Enterprise
Reforge | Remote | US
$105,000 - $150,000 OTE
Senior Manager, Customer Success
🩺 SmarterDx | Remote | US
$165,000 - $185,000
Enterprise Customer Success Manager
Sigma | Remote | US
$132,000 - $165,000
Customer Success Manager
🏦 Hawk | Remote | US - East Coast
$120,000 - $130,000
Strategic Customer Success Manager
Dataiku | Remote | US
$145,000 - $165,000
Enterprise Account Manager
👩🎓 NoRedInk | Remote | US
$160,000 - $180,000
Experienced Onboarding & Implementation
Roles requiring specific prior experience in Onboarding, Implementation or as CSM, experience range from 1-4 years. Salary is Base unless otherwise noted.
🌟 Posted Today
Implementation Consultant
👩🎓 Anthology Careers | Remote | US
$65,000 - $97,000
Implementation Manager
CentralReach | Remote | US
$60,000 - $85,000
⏱️ Posted in the last 5 days
Senior Customer Onboarding Manager
Digital Ocean | Remote | US
$80,000 - $100,000
Client Onboarding Specialist
SDL | Remote | US
$70,000 - $90,000
Implementation Specialist
Ecotrak | Remote | US
$65,000 - $75,000
Senior Onboarding & Implementation
Roles requiring specific prior experience in Onboarding, Implementation or as CSM, experience range from 5+ years. Salary is Base unless otherwise noted.
🌟 Posted Today
Senior Client Implementation Manager
🩺 Form Health | Remote | US
$100,000 - $125,000
⚡️ Posted in the last 24 hours
Customer Success Architect
Gitlab | Remote 🌍
$77,000 - $166,500
Job Search Poll
Last week, I asked how many resumes you use. Here are the results:
How many active resumes do you currently have?
🟩🟩🟩🟩🟩🟩 I tailor my resume for every role (10)
🟨🟨🟨🟨⬜️⬜️ I have 2-3 versions for different roles and industries (8)
🟨⬜️⬜️⬜️⬜️⬜️ I have 5+ versions for different roles and industries (2) ⬜️⬜️⬜️⬜️⬜️⬜️ I use one resume for everything (1)
21 Votes
Ok — you’re either going to love me or hate me for this one: I think tailoring takes too much time, causes too much stress, and yields too little results.
There was a time when AI was still new enough, and applications were at a volume that recruiters could handle, that tailoring your resume was a decent way to get an edge.
But now, everybody’s doing it, and not just on their own. AI Apply tools let candidates tailor at scale, and the AI built into the ATS is getting smarter. It’s created a lot of application noise, forcing recruiters to dig deeper than keyword matching, and build new strategies to find the right candidates.
Today’s recruiters:
Use knockout questions and complex boolean searches to account for synonyms and similar phrases, rendering resume tailoring unnecessary;
May rely on AI ranking features that surface the “best” candidates to the top of the list, or score candidates based on criteria beyond simple keywords;
Are using long-form answer questions before the phone screen to give candidates a chance to standout qualitatively.
My recommendation: focus your job search on one, hyper-targeted role. Create one resume that highlights your skills, your business impact, and the target role, and change it as little as possible for each application.
This should be a relief if you have spent hours tailoring a resume only to not get a call. And, it will give you more time to focus on the other parts of your application, like reaching out to the hiring manager, or thoughtfully answering application questions.
Results are anonymous. I’ll share them next week.
If you have any ideas for questions, hit reply and I’ll include them in future Job Drops.
Leadership
Roles requiring Customer Success Leadership Experience. Salary is Base unless otherwise noted.
⚡️ Posted in the last 24 hours
VP of Customer Success
Govly | Remote | US
$235,000
Senior Director of Customer Success
🩺 Vivian Health | Remote | US
$170,000 - $260,000 OTE
⏱️ Posted in the last 5 days
Director of Partner Success
🩺 Two Chairs | Remote | US
$175,000 - $238,000
Manager, Customer Success
🩺 Carrot Fertility | Remote
$120,000 - $140,000
Manager, Customer Success
Steno | Remote | US
$110,000 - $135,000
Director of Customer Success
Shipium | Remote | US
$160,000 - $175,000
Senior Manager of Customer Success
👩🎓 MagicSchool | Remote | US - West
$130,000 - $150,000
Senior Manager, Customer Success
Restaurant365 | Remote | US
$145,000 - $174,000
🇨🇦 Canada
Customer Success, Onboarding, and Implementation roles across all seniority levels, hiring in Canada. Salary posted when available, currency in USD unless otherwise noted.
🌟 Posted Today
Vice President, Customer Success
Cority | Remote | Canada
⏱️ Posted in the last 5 days
Team Lead, Customer Success
Riverside | Remote | Canada
Customer Success Manager
Totango | Remote | Canada
$80,000 - $110,000 CAD
💶 Europe
Customer Success, Onboarding, and Implementation roles across all seniority levels, hiring in Europe. Salary posted when available.
🌟 Posted Today
Customer Onboarding Specialist (English and Italian)
Lodgify | Remote | Europe
Principal Customer Success Manager (Spanish)
Atlassian | Remote | UK
Customer Success Manager
Hypernative | Remote | EMEA
Customer Engagement Manager
Filestage | Remote | Europe
Senior Customer Success Manager
15below | Remote | UK
⚡️ Posted in the last 24 hours
Customer Success Manager
Stacks | Remote | UK or Amersterdam
Customer Onboarding Manager, SMB (German)
Deel | Remote | Spain, Ireland, France, Portugal
Client Success Manager
Cotality | Remote | UK
Enterprise Customer Success Manager
Kevel | Remote | Germany
Senior Enterprise Customer Success Manager
Incode | Remote | UK
Customer Success Manager
RemoFirst | Remote | EMEA
Commercial & Account Manager Roles
Roles requiring specific prior experience in Sales, Renewals, Closing or other Commercial Relationship Management roles, experience range from 2-5+. Salary is Base unless otherwise noted.
⚡️ Posted in the last 24 hours
Account Manager
ServiceUp | Remote | US
$60,000 - $80,000
⏱️ Posted in the last 5 days
Dealer Success Manager
Lotlinx | Remote | US - Washington
$100,000+
Partner Success Manager
Tekion | Remote | US - California
$70,200 - $117,000
Enterprise Account Manager
Roo | Remote | US
$85,000 - $145,000
Senior Growth Manager
DigitalOcean | Remote | US
$138,700 - $173,400
Enterprise Account Manager
Boomi | Remote | US
$300,000 - $340,000 OTE
Senior Account Manager
Liftoff | Remote | US
$93,500 - $140,000
Senior Account Manager
Coveo | Remote | US
$120,000 - $145,000
Support
Roles requiring prior experience in Support and/or Support Management, experience range from 2-5+. Salary is Base unless otherwise noted.
⏱️ Posted in the last 5 days
Client Support Representative
🏦 Flourish | Remote | US
$61,000 - $80,000
Team Lead, Customer Support
Trustwell | Remote | US
$70,000
Low Experience Opportunities (Break Into Tech)
Customer Success roles requiring 0-3 years of any combination of general work experience and customer-facing experience. Salary is Base unless otherwise noted.
⚡️ Onboarding Specialist
AppFolio | Remote | US
$50,000 - $55,000
BA/BS degree
2+ years in customer service
Experience creating, deploying and updating websites
Experience with Photoshop, Illustrator, Website Editors, CRMs, Google Suite Preferred but not required
Global Opportunities
Each Drop, I try to find remote roles at companies hiring outside of the US. I only share roles posted in English, so I can personally vet, and many roles do not have an included salary.
Work from Anywhere
🌍 Customer Success Architect
Gitlab | Remote
$77,000 - $166,500
🌍 Onboarding Specialist
Uscreen | Remote
Latin America
⚡️ Customer Success Manager
RemoFirst | Remote | LATAM
⚡️ Manager, Customer Success
Deel | Remote | LATAM
Customer Success Manager - Scale
Sophos | Remote | Brazil
Onboarding Specialist
Peek | Remote | Colombia
VIP Onboarding Specialist
Growe | Remote | Argentina
Asia
🌟 Customer Success Associate
Abby Care | Remote | Philippines
⚡ ️Customer Implementation Specialist
Workstream | Remote | Philippines
Customer Success Manager
Simetrik | Remote | India
Customer Success Lead
Browserstack | Remote | India
Customer Success Manager
Neat | Remote | Japan
Oceania
⚡ ️Account Manager, Strategic
Block | Remote | Australia
Africa
⚡️ Founding Sales & Customer Success Manager
Popcorn | Remote | Egypt
⚡️ Customer Success Manager
RemoFirst | Remote | South Africa