There was a time when getting into Tech was as easy as walking in the door.
A time when growing up with the internet made you qualified to work in social media, or tech companies were hiring people just so other companies couldn’t.
When Customer Success was new enough that just having Customer Success on your resume unlocked an interview anywhere.
Unfortunately, that time has passed.
last updated: July 2025
Executives are now looking for employees with an impossible number of years of experience, while at the same time promising (threatening?) to replace all jobs with AI.
If any innovation is occurring, it’s on the business end, where small companies are prevented from getting too big with monopolistic action, like acquire-and-shut-down or de-platforming tactics.
Political turmoil and economic uncertainty are causing hesitancy on investing in growth.
AI tools and broken recruiting processes are screening out great candidates, and those who make it through are going through so many rounds of interviews and sometimes still not being good enough, watching the job they just spent 2 months interviewing for get reposted.
It sucks. You know this.
But:
People are getting hired. They’re getting interviews. People are starting new, life-changing opportunities right now.
How?
They’ve thrown out the old playbook. Things are changing at a breakneck pace — as soon as a resume tactic becomes main stream, it only serves to help you blend in, not stand out. The key is to monitor what’s working now, and position yourself before it becomes a trend.
Pick one role, based on your existing expertise. Focus your search. Build your strategy around it.
This is how people are getting a job right now.
Tailoring your resume to every role is dead. Learn. how to build a resume optimized for 90% of your target roles, a framework for writing strong bullets, and more.
The old “apply to 100 jobs and get 10 interviews” advice doesn’t work anymore.
Learn how to identify real roles, avoid dead-end postings, and build a consistent job search strategy.
Coming from hospitality, education, or any other non-technical, non-SaaS background? Here’s how to reposition your experience and start getting interviews in Customer Success. COMING SOON
Spoiler alert: not always. In this chapter, I’m taking on some of the most popular questions when it comes to Customer Success applications. COMING SOON
Use this framework to rewrite your headline, summary and posts so they attract recruiters and hiring managers for your target role.
COMING SOON